Ordering & Delivery

<Ordering contact lenses>

Contact lenses and other regulated products are not available for automatic online purchase through our cart or checkout unless expressly enabled on the product page. Such products may be handled only by direct inquiry and separate invoice, at our discretion.

Submitting an inquiry does not constitute acceptance of an order. We reserve the right to refuse, cancel, or decline any inquiry or order before shipment, including where we determine that the product, quantity, destination, payment method, or regulatory considerations may not be appropriate.

Contact lenses are classified as Highly Controlled Medical Devices in Japan. For shipments outside Japan, the customer becomes the importer of record under a personal importation framework.

The customer is solely responsible for confirming the legality of importation in their country, including but not limited to medical device regulations, prescription requirements, age restrictions, and import limitations. We assume no responsibility under foreign laws for import permission, customs clearance eligibility, or legality of use.

Contact lenses are medical devices and improper use may cause serious eye disorders. Please use them only in accordance with the package insert, product instructions, and the advice of an eye care professional.

Before use, please carefully read the package insert and follow all handling, wearing, care, and replacement instructions. Please strictly observe the recommended wearing time and usage period. Please also receive regular eye examinations as advised by your eye care professional.

Do not use any lens that is damaged, torn, deformed, discolored, contaminated, leaking, or otherwise abnormal. If you notice any abnormality before use, do not use the lens, keep the lens, package, blister, and lot number, and contact us promptly.

If you experience pain, redness, discomfort, foreign-body sensation, excessive tearing, blurred vision, decreased vision, itching, or any other abnormal symptoms during or after use, stop using the lenses immediately and consult an eye care professional.

To the maximum extent permitted by applicable law, we shall not be liable for any health damage or other loss resulting from misuse, improper handling, failure to follow the package insert or product instructions, use beyond the recommended wearing time or usage period, use of a damaged or abnormal lens, sharing lenses with others, failure to receive appropriate eye care, or continued use after symptoms occur.

In countries where a prescription is legally required to purchase contact lenses, it is the customer's sole responsibility to obtain a valid prescription prior to ordering. We do not verify prescriptions and do not guarantee compliance with local laws or regulations in your country. Customers are responsible for ensuring proper use of the product in accordance with professional medical guidance. Improper use may cause serious eye damage.

By placing an order, you represent and warrant that you are at least 18 years of age, or the legal age of majority in your country, whichever is higher, and that you are legally permitted to purchase and use such products in your jurisdiction.

<Ordering Process>

For products available for online purchase, please add items to your cart and proceed to checkout.

For contact lenses or other products marked or handled as inquiry-only, please contact us first. We will review the product, quantity, destination, shipping method, and payment method, and if we are able to proceed, we will issue a separate quotation or invoice. The order will not be confirmed until we expressly accept it in writing and confirm receipt of payment.

To place an order, add items to your cart and proceed to checkout. At checkout, you must enter shipping and payment information. A valid email address and phone number are required as they may be used by the carrier for delivery contact.

After placing your order, a confirmation email will be sent. Please retain it until delivery is completed.

To prevent delivery issues, a valid phone number including country code is required. We are not responsible for delivery failure or return due to incorrect or missing phone number information.

If you notice errors in color, prescription, or address immediately after ordering, changes may be possible only before fulfillment preparation begins. Please contact us via contact form or email. Once the order status becomes “Preparing” or “Shipped”, no changes can be made. Please carefully confirm prescription selection before ordering.

<Payment>

All orders are processed in Japanese Yen (JPY) using the payment methods designated on this website.

The final payment amount including shipping and currency conversion fees can be confirmed at checkout. Since payment is processed in JPY, the billing amount may differ from the displayed amount due to exchange rates set by the credit card company. This also applies to refunds, and we do not compensate for exchange differences.

Duties and taxes vary depending on country, product, quantity, and customs determination. All duties, VAT, sales tax, customs handling fees (ICOD), inspection fees, and any similar charges imposed by destination authorities are the responsibility of the customer. Please contact your local customs office for details.

If payment of these charges is refused, customs may destroy or return the shipment. Destroyed shipments are not eligible for compensation. If returned to Japan, refunds will not be issued. Reshipment is available only upon payment of reshipping costs.

Shipments confiscated or destroyed due to medical device regulations are not eligible for reshipment or refund.

<Delivery>

All products are shipped from Japan via International Air Packet, EMS (Express Mail Service), or another trackable international postal or courier service selected by us.

Delivery procedures vary depending on the shipping method and destination. International Air Packet is generally delivered to the recipient’s mailbox without a signature, except where customs charges or local delivery requirements apply. EMS and certain courier services may require a signature upon delivery.

Orders are typically shipped within 5 business days (excluding holidays). A shipment notification email with tracking number will be sent. Larger orders may require additional processing time.

Delivery typically takes 7–21 business days depending on region. Transit time may vary due to customs clearance, destination country conditions, weather, and other uncontrollable factors.

After shipment, please contact your local carrier directly using the tracking number for delivery inquiries.

Delivery is deemed completed when the tracking status shows “Delivered.”
If the tracking shows delivered but the package is not received, please initiate an investigation with the local carrier. We may assist with initiating carrier investigation procedures, but compensation decisions are subject to the carrier’s policies.

Delivery requires a signature. If the package is returned due to refusal or storage expiration, the return & refund policy will apply.

EMS is a face-to-face delivery requiring signature confirmation. If the package is returned to Japan due to absence or storage expiration, round-trip shipping costs and handling fees will be charged to the customer. Due to hygienic product nature, cancellations (refunds) after return are not accepted.

In some countries, undeliverable packages may be destroyed locally instead of returned. In such cases, reshipment and refund are not available.

As part of our efforts to reduce packaging waste, we may use clean and sturdy reused cardboard boxes for international shipping. All products inside are new and carefully packed.

● Shipping and import charge

Shipping fees include carrier charges, packaging, and handling costs. As a result, the amount shown on the shipping label may differ from the amount charged at checkout.

Import duties, taxes, customs fees, and related service fees are not included at checkout or in any free shipping offers. These charges are the customer’s sole responsibility.

Depending on the destination country or shipping method, these charges may be collected upon delivery by local customs authorities or may need to be prepaid before shipment. If prepayment is required, we may contact you for additional payment before dispatch.

Customers are responsible for complying with all import regulations in their country. Please check your local regulations before placing an order.

● Shipping fees

Shipping & Handling fees are calculated based on the destination, total packed weight and dimensions, selected shipping method, product characteristics, packaging requirements, and handling costs.

The applicable Shipping & Handling fee will be displayed at checkout or stated in our quotation or invoice before payment.

Orders with a total packed weight of 2 kg or less may be shipped by International Air Packet where the service is available and appropriate. However, meeting the weight limit does not guarantee that International Air Packet will be used.

We select the shipping method based on the destination, packed weight and dimensions, product contents, service availability, customs requirements, shipping cost, and other relevant circumstances. Depending on these factors, we may use International Air Packet, EMS, or another trackable international postal or courier service.

Unless otherwise expressly agreed in writing, the final shipping method will be selected by us.

Shipping & Handling fees include carrier charges, packaging, and handling costs. Therefore, the postage amount shown on the shipping label may differ from the Shipping & Handling fee charged to the customer.

Any fixed-rate or free-shipping offer applies only where expressly stated at checkout, on the applicable product page, or in our quotation or invoice.

<Returns & Refunds>

●Returns

Returns are accepted only in cases of our fault (wrong item, damage during shipping, initial defect such as torn lens, or other reasons approved by customer support), and only within 5 days after delivery.

Returned items must be unused and in original packaging. Worn, damaged, washed, or modified items cannot be returned. For hygiene reasons, items with opened outer box or blister packaging cannot be returned or exchanged.

Customer-related reasons (wrong prescription, color preference, discomfort, ordering mistake, or image difference) are not eligible for return or exchange. Color appearance and wearing comfort vary depending on individual differences and monitor environment.

All returns require prior approval from customer support. Unauthorized returns will not be accepted.

Returns are generally not accepted; however, if we independently determine the item is resellable (unopened and undamaged), exceptional acceptance may be considered.

If a shipment is returned to Japan due to customs issues, delivery failure, refusal by the recipient, or storage expiration, shipping costs are non-refundable and reshipment requires full prepayment of the reshipping cost.

If approved, the following costs will be deducted from the refundable amount:
• All original shipping and handling charges
• Any return shipping costs incurred
• Handling and inspection fee (10% of product price)

Refunds will be issued only if a remaining balance exists after deductions.

●Return Shipping

Return shipping policies differ depending on the reason for return.

For our fault, return shipping cost will be covered by us. Please contact us before returning and follow instructions.

Shipping reimbursement method:
Return via the lowest trackable shipping method and provide receipt copy; shipping cost will be refunded through the payment system.

Return not required (local disposal):
Depending on the nature of the product, shipping cost, and claim details, we may, at our discretion, instruct local disposal and provide a replacement, resend the affected item, or refund the price of the affected item or the affected portion of the product.

<Cancellation>

Orders may be canceled with full refund only before fulfillment preparation begins. Once status becomes “Preparing” or “Shipped,” cancellation is not accepted.

<Disclaimer>

Carriers may suspend service without notice due to geopolitical events or pandemics. If shipment becomes impossible after ordering, the order will be canceled and fully refunded.

Delivery delays may occur due to weather, natural disasters, customs procedures, or logistics disruptions. We are not liable for such force majeure delays.

We are a product seller and not a medical service provider. To the maximum extent permitted by applicable law, we shall not be liable for any damages, health issues, or indirect losses arising from product use.

These terms shall be governed by the laws of Japan. Any disputes arising in connection with this service shall be subject to the exclusive jurisdiction of the courts of Japan as the court of first instance.

We do not provide legal, regulatory, customs, medical, prescription, or import advice for any destination country. Customers are solely responsible for checking the latest applicable laws, regulations, import requirements, prescription requirements, age restrictions, quantity limits, customs rules, and product-use requirements in their own country before placing an order or requesting an invoice.

Any information provided by us is general in nature and does not constitute confirmation that the product may be legally imported, purchased, possessed, resold, or used in the customer’s country.